Frequently asked questions
Short answers about auctions, seller access, and store purchases.
Is a product the same as an auction?
No. A product is a reusable library source. Listing it in a room creates an independent auction with its own bids, timing, winner, handoff, and history.
Does LotCircle handle auction payment or delivery?
No. LotCircle coordinates seller and winner contact and meetup proposals. Auction payment, escrow, inspection, shipping, collection, and delivery happen outside LotCircle.
What does the seller subscription include?
The monthly seller subscription removes the standard limit of 1 active owned room and 10 active, scheduled, or paused auctions. Fair-use, moderation, privacy, security, and storage controls still apply. Existing auctions are never deleted when access ends.
How do Promotion Credits and restore work?
One Promotion Credit features one eligible auction for 24 hours in clearly labelled surfaces. Credits never change organic order or auction results. Open Billing in the installed app to buy or restore purchases. LotCircle updates access and balances only after server verification.
How do I manage or refund a store purchase?
Open Billing to use the management link for the store where the subscription was purchased. Apple or Google controls cancellation and refund decisions. If store status and LotCircle disagree after Restore purchases, contact Support with the platform and approximate purchase time.